WEBinar
The WEBinar is without any doubt
the best known WEBconference application. Is an additional
weapon for the marketing arsenal. Its objective is to
identify suspects, people whom identify themselves and
show an interest. Is left to qualify them to know if they
are interesting for your company. The WEBinar is placed
in the crossroad between marketing and sales.
eSales
The eSales is applicable to
several stages of the sales process: in prospecting
while in a WEBinar, in the occasion of a presentation,
preparing a submission, the review of a proposition
, the negociation of a contract and lastily for the
coordination of a project and the client's satisfaction
follow up. In the last case, we refer to is correct
to call eMeeting. It is also a wonderful tool for commercial
training for new representatives and partners in eLearning.
eService
The quality of the service
is an essential condition to guarantee the clientele's
satisfaction, deserve their loyalty and get references.
This concerns the employees along with the partners
of the distribution network. The service might be offered
directly by an agent from the assistance center (Help
Desk) or in free-service accessible 24 hours a day.
eCRM
The Customer Relationship Management
is first of all and before anything else, a business
strategy technologically supported and not the other
war around. It consists on identifying the value of
the clients, to keep them, develop them and get new
ones. In this perspective, the prospecting of acquiring
new clients begins with WEBinar while sales in itself,
especially the presentation to prospects, is done in
eSales.
eMeeting
The technology analysts agree
that the eMeeting is the WEBconference application that
must experience the strongest growth in the following
years. The challenge is clear: hold long distance meetings
wherever you are anytime, with colleagues, employees,
partners and even with clients and prospects. Use to
accelerate the decision making process, improve collaboration
or simply to inform and consult, the advantages are
there. In fact, it is to obtain a better synergy.
eLearning
Let's say it, training for
new employees is usually done "on the go",
while their performance takes its time to show. Moreover,
80% of the accumulated knowledge of an enterprise is
in the mind of its personnel and this knowledge leaves
when the employee does. Consequently, the knowledge
management and the sharing of the best practices are
the major concerns of the continuing training and the
coaching. This is the real challenge of the learning
process in which participation is key.
|
